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General Questions
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Please Note – Due to regulations, the A1c test cannot be returned to the store. Please call us at 1.888.764.2384 for exchange/refund information.
Or Click Here to Email Us
Common Questions:
Is there any additional cost to receive my test results?
No, your purchase is fully inclusive of all costs related to receiving your test results.
How long will it take to get my results?
Email results are typically sent within 5-7 days of mailing. Results by US Mail are typically available within 7-15 days of mailing.
Other Requests:
Please contact us at 1.888.764.2384
Or Click Here to Email Us
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Please note - blood glucose testing products cannot be returned to the store. Please call us at 800-631-0076, 24 hours, 7 days a week for exchange/refund information.
Common Requests:
Click Here to download your products instruction manual
Common Questions:
What is Confirm Control Solution for?
- Before testing with the ReliOn® Confirm blood glucose meter for the first time.
- When you open a new bottle of test strips.
- Whenever you suspect the meter or test strips may not be functioning properly.
- If test results appear to be abnormally high or low or are not consistent with clinical symptoms.
- The test strip bottle has been left open or has been exposed to temperatures below 34°F (1°C) or above 86°F (30°C), or humidity levels above 80%.
- To check your technique.
When the ReliOn® Confirm blood glucose meter has been dropped or stored below 32°F (0°C) or above 122°F (50°C) how do I get control solution?
If you need to do a Control Solution test, contact Customer Care at 1.800.631.0076 to obtain your Control Solution.
Are ReliOn® Ultima test strips cross compatible with the ReliOn® Confirm meter?
No, they are not compatible. The ReliOn® Confirm testing system does not work with the ReliOn®; Ultima meter or test strips. The ReliOn® Confirm testing system only works with ReliOn® Confirm/micro test strips. When purchasing a ReliOn® meter, please be sure to have the correct test strips.
How can I order a cable to download my test results?
Please contact the manufacturer directly at 800.631.0076.
Other Requests:
Please contact us at 1.800.631.0076
Or Click Here to Email Us
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Please Note – blood glucose testing products cannot be returned to the store. Please call us at 800.631.0076, 24 hours a day, 7 days a week for exchange/refund information.
Or Click Here to Email Us
Common Requests:
Click Here to download your product instruction manual
Click Here to download your product log book
Common Questions:
What is micro Control Solution for?
- Before testing with the ReliOn® micro blood glucose meter for the first time.
- When you open a new bottle of test strips.
- Whenever you suspect the meter or test strips may not be functioning properly.
- If test results appear to be abnormally high or low or are not consistent with clinical symptoms.
- The test strip bottle has been left open or has been exposed to temperatures below 34°F (1°C) or above 86°F (30°C), or humidity levels above 80%.
- To check your technique.
- When the ReliOn® micro blood glucose meter has been dropped or stored below 32°F (0°C) or above 122°F (50°C).
How do I get control solution?
If you need to do a Control Solution test, contact Customer Care at 1.800.631.0076 to obtain your Control Solution.
Are ReliOn® Ultima test strips cross compatible with the ReliOn® micro meter?
No, they are not compatible. The ReliOn® micro testing system does not work with the ReliOn® Ultima meter or test strips. When purchasing a ReliOn® meter, please be sure to have the correct testing strips.
Other Requests:
Please contact us at 1.800.631.0076
Or Click Here to Email Us
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Please Note – blood glucose testing products cannot be returned to the store. Please call us at 800.992.3612, 24 hours a day, 7 days a week for exchange/refund information.
Or Click Here to Email Us
Common Requests:
Click Here to download your product instruction manual
Click Here to download your product log book
Common Questions:
How do I open a test strip?
If you’re right-handed, hold the test strip vertically with your left hand. Be sure the notched edge of the foil wrap is on the right side. With your right hand, hold the notched edge of the foil wrap and tear downward to expose the test strip. You may touch the entire test strip.
What are Control Solutions for? How do I
get control solution?
The control solutions are used to test the performance of your meter and test strips, and are recommended when you question your blood glucose test results. They are not needed when testing for blood glucose. If you need to do a control solution test, contact Customer Care at 800.992.3612 to obtain Solartek Control Solution.
How do I recall my last test result reading?
To see test results stored in memory, begin with your meter turned off. Make sure there is nothing in the strip port. Press and release the “Mode” button (in the center). The Display Check is performed, followed by your most recent test result. A blood glucose result in memory will show with the letters “MEM” above your test result. A control solution test result will show with the letters “MEM” and the control bottle icon, as long as you marked the test as a control solution test. To review previous results, press and release the “back” button once per result.
How do I recall my test averages?
While recalling results in Memory, press and release the “Mode” button (in the center) to see the 7-Day average of your blood glucose results. Press and release the “back” button once to see the 14-day average of your blood glucose results. Press and release the “back” button again to see the 30-day average of your blood glucose results. The “n” means how many tests were performed within the 7-, 14-, or 30-day average period. Press and release the “Mode” button at any time to return to Memory.
Why does an ‘E6’ appear on my screen?
An E-6 error indicates that your test strips have past their expiration date, the calibrator strip did not properly register with the meter, or you have an incorrect date/time set on your unit. If the error continues to appear, contact customer care at 800.992.3612, Monday through Friday, 8am-6pm EST.
Why does an ‘E7’ appear on my screen?
An E-7 error indicates a test strip error. This could be caused by a damaged or used test strip, or the attempt to use a non- ReliOn® test strip. If the error continues to appear, contact customer care at 800.992.3612, Monday through Friday, 8am-6pm EST.
Are ReliOn® Confirm/micro test strips cross compatible with the ReliOn® Ultima meter?
No, they are not compatible. The ReliOn® Ultima testing system does not work with the ReliOn Confirm or ReliOn micro meters or Confirm/micro test strips. The ReliOn® Ultima testing system only works with ReliOn® Ultima test strips. When purchasing a ReliOn® meter, please be sure to have the correct test strips.
Other Requests:
Please contact us at 800.992.3612
Or Click Here to Email Us
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Common Questions:
Why can’t I find the flavor or size glucose tablets I want at my local Walmart?
While the majority of Walmart stores stock all flavors and sizes of ReliOn® Glucose Tablets, the size of some stores limits the variety they can carry. We recommend speaking with an associate at your local store, as they may be able to special order what you are looking for.
What is the recommended dosage for glucose tablets?
The recommended dose to raise your blood sugar is 4 tablets (~15 grams). This amount should be adjusted according to your age and body weight. After dosing, it is recommended that you check you blood sugar levels after 15 minutes to see if the glucose had the desired effect.
I left my glucose drink sitting overnight without its protective seal. Is the product still effective?
Yes. The seal is placed to protect and avoid leaks while shipping. In fact, we recommend removing the protective seal prior to nighttime use or physical activity. This will allow you to have easy access if you experience a low while performing any of the activities previously mentioned.
Other Requests:
Please contact us at 1.800.461.7448
Or Click Here to Email Us
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Please contact us at 1-800-727-6500
Or Click Here to Email Us
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Please Note – Due to regulations, syringes and pen needles cannot be returned to the store. Please call the appropriate number below for exchange/refund information
For Syringes:
Please contact us at 1.888.922.0400
Or Click Here to Email Us
For Pen Needles:
Please contact us at 1.800.461.7448
Or Click Here to Email Us
Common Questions:
Which pens do your pen needles work with?
Please click here for the compatability chart.
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Please Note – Due to regulations, Ketone Test Strips cannot be returned to the store. Please call the number below for exchange/refund information.
Common Questions:
Do the ReliOn® Ketone Test Strips work with any blood glucose monitors?
No, they are not designed to be used with any blood glucose monitors.
Other Requests:
Please contact us at 1.800.348.8100
Or Click Here to Email Us
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Please Note – Due to regulations, lancets and lancing devices cannot be returned to the store. Please call the number below for exchange/refund information
Common Questions:
Which lancing devices do ReliOn® lancets work with?
ReliOn® lancets are compatible with most major lancing devices.
Other Questions:
Please contact us at 1.800.461.7448
Or Click Here to Email Us
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Common Questions:
I can no longer find ReliOn® Daily Skin Cream at my local Walmart store, is it still available?
Walmart has discontinued this product from many of their stores. For
information on obtaining additional product, please call 1.800.440.2888.
Other Requests:
Please contact us at 1.800.440.2888
Or Click Here to Email Us
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Common Questions:
How does the temperature gauge work?
The temperature gauge indicates the temperature inside the case for about thirty seconds after opening the case. After that, it is affected by the temperature in the room. To determine the actual temperature, please find the first non-black block in from the right side of the strip. For example, if the 86 degree and 77 degree blocks are black and the 68 degree block has some color to it, then the temperature inside the case is in the 68 degree range.
Other Requests:
For any other questions, please contact us at 800.858.8840
Or Click Here to Email Us
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