ReliOn | Information Center

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Resources

Frequently Asked Questions

• What is the difference when calibrating my ReliOn Ultima meter with ReliOn Ultima Test Strips that includes the Lot 00000 calibrator bar?
• Do I need to calibrate my ReliOn Ultima meter?
• What color is the test strip foil packet supposed to be?
• Are my ReliOn Ultima Test Strips in blue foil different from those in
gold foil?
• My meter display shows LOT 00000. Is this correct?
• After calibrating my meter with the new calibrator, will I be able to access my previous test results stored before calibration?

• How do I test my blood glucose?
• How do I calibrate the meter?
• How do I open a test strip?
• I lost my calibration strip. Can I replace it?
• Why do you use foil pouches on strips?
• Why is the meter reading HI or LO?
• What are Control Solutions for? How do I get control solution?
• What does “KETONES?” mean when it appears with my glucose test result?
• How do I recall my last test result reading?
• How do I recall my test averages?
• When do I replace the battery?
• Why aren't there strips in the meter package?
• How do I get help if I have a problem with my system?
• How do I get more logbooks?
• What would cause my blood glucose readings to vary from one test to another, even though I feel fine?
• How can I make it easier to get a drop of blood?
• Why does an ‘E6’ appear on my screen?
• Why does an ‘E7’ appear on my screen?

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What is the difference when calibrating my ReliOn Ultima meter with ReliOn Ultima Test Strips that includes the Lot 00000 calibrator bar?
Calibration is performed in the usual way with previous LOT numbers of ReliOn Ultima Blood Glucose Test Strips. The calibration code on the calibrator and the meter is now “LOT 00000” whereas the lot number on the test strip foil wrapper, carton and Instructions for Use is different. It is no longer required for you to check that the lot number “00000” on the meter display window and calibrator matches the lot number of the Instructions for Use and the foil packet. You’ll need to check that the lot number on the test strip Instructions for Use matches the test strip foil packet, and that the meter display and test strip calibrator matches LOT 00000.

Do I need to calibrate my ReliOn Ultima meter?
Yes, the ReliOn Ultima meter needs to be calibrated whenever a new box of test strips is opened. Each box of test strips in blue foil is supplied with a white calibrator coded LOT 00000 and the meter is calibrated in the usual way.

What color is the test strip foil packet supposed to be?
ReliOn Ultima Blood Glucose Test Strips with the Lot 00000 calibrator are in blue foil, whereas other ReliOn Ultima test strips are in gold foil.

Are my ReliOn Ultima Test Strips in blue foil different from those in gold foil?
The test strips in blue foil are used in the same manner as those in gold foil. You will have to calibrate your meter when you first open the box of ReliOn Ultima Test Strips in blue foil. Follow the instructions for calibrating your meter that are enclosed with the test strips.

My meter display shows LOT 00000. Is this correct?
If your new box of ReliOn Ultima test strips are wrapped in blue foil, and your white calibrator bar shows LOT 00000, then your meter display is showing the correct Lot number.

After calibrating my meter with the new calibrator, will I be able to access my previous test results stored before calibration?
Previous results are stored on the meter’s memory, even after calibrating to a new box of strips. The meter’s memory works exactly as before the calibration.

How do I test my blood glucose?
First prepare your lancing device. Wash your hands using warm soapy water and dry them completely. Remove the test strip from its foil packet. Insert the three black lines at the end of the test strip into the strip port. Push the test strip in until it stops. The meter turns on automatically. The Display Check shows on the meter, followed by the time, month, and day (if set), and LOT number for the box of test strips you are using. Check that the LOT number on the meter display matches the batch of the test strip being used. The Apply Blood symbol will appear, which tells you that the meter is ready for you to apply blood to the test strip. Use your lancing device to obtain a blood drop. Touch the blood drop to the white area at the end of the test strip. The countdown will automatically begin once a sufficient sample has been applied. Accurate results appear in 5 seconds.

How do I calibrate the meter?
Hold the calibrator with the LOT number facing you. Insert the calibrator into the strip port. Push it in until it stops. The meter turns on automatically. The Display Check shows on the meter, followed by the time, month, and day (if set), and the five-digit LOT number. Check that the displayed five-digit LOT number matches the LOT number on the calibrator, glucose test strip insert and glucose test strip foil package. Remove calibrator and store it in the carrying case. Do not discard the calibrator until all test strips from the box have been used.

How do I open a test strip?
If you’re right-handed, hold the test strip vertically with your left hand. Be sure the notched edge of the foil wrap is on the right side. With your right hand, hold the notched edge of the foil wrap and tear downward to expose the test strip. You may touch the entire test strip.

I lost my calibration strip. Can I replace it?
For information on a replacement calibrator, please contact customer care at 800.992.3612, Monday through Friday, 8am-6pm EST.

Why do you use foil pouches on strips?
Each ReliOn Ultima test strip is individually sealed in a foil packet to protect it from air and moisture, ensuring the accuracy of your glucose test results. Clinical studies have shown that leaving test strip vials uncapped can significantly affect the accuracy of blood glucose results.

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Why is the meter reading HI or LO?
If the meter displays “HI” your meter has determined that your blood glucose result is higher than 500 mg/dL or there may be a problem with the test strip. Monitor your blood glucose again with a new test strip. If “HI” shows on the display window again, contact your healthcare professional immediately.

If the meter displays “LO” your meter has determined that your blood glucose result is lower than 20 mg/dL or there may be a problem with the test strip. Monitor your blood glucose again with a new test strip. If “LO” shows on the display window again, contact your healthcare professional immediately.

What are Control Solutions for? How do I get control solution?
The control solutions are used to test the performance of your meter and test strips, and are recommended when you question your blood glucose test results. They are not needed when testing for blood glucose. If you need to do a control solution test, contact Customer Care at 1-800-992-3612 to obtain Solartek Control Solution.

What does “KETONES?” mean when it appears with my glucose test result?
When your blood glucose result is 300 mg/dL or higher, “KETONES?” flashes on and off on the display window. Monitor your blood glucose again with a new test strip. If the message appears again, follow you healthcare professional’s instructions.

How do I recall my last test result reading?
To see test results stored in memory, begin with your meter turned off. Make sure there is nothing in the strip port. Press and release the “Mode” button (in the center). The Display Check is performed, followed by your most recent test result. A blood glucose result in memory will show with the letters “MEM” above your test result. A control solution test result will show with the letters “MEM” and the control bottle icon, as long as you marked the test as a control solution test. To review previous results, press and release the “back” button once per result.

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How do I recall my test averages?
While recalling results in Memory, press and release the “Mode” button (in the center) to see the 7-Day average of your blood glucose results. Press and release the “back” button once to see the 14-day average of your blood glucose results. Press and release the “back” button again to see the 30-day average of your blood glucose results. The “n” means how many tests were performed within the 7-, 14-, or 30-day average period. Press and release the “Mode” button at any time to return to Memory.

When do I replace the battery?
The meter will indicate that your battery is low when the battery icon appears on your display window along with your test result. It is recommended that you replace your battery at this time. Do not remove the old battery until you have a new battery to install. It may be necessary to reset the time and date once you install a new battery.

Why aren't there strips in the meter package?
We wanted the meter to be as affordable as possible so that more people could afford to buy meters to test their glucose. By excluding strips from the meter kit, we are able to better manage our inventories and pass the cost savings on to the consumer.

How do I get help if I have a problem with my system?
If you have any questions or concerns about your ReliOn ® Blood Glucose Monitoring System, contact Customer Support at 1.800.992.3612.

How do I get more logbooks?
Contact Customer Support at 1.800.992.3612 or you can find a printable version in our Information Center.

What would cause my blood glucose readings to vary from one test to another, even though I feel fine?
Normally, your body's rate of metabolism changes constantly throughout the day, and the level of blood sugar changes with it. For people with diabetes, their blood glucose level usually stays within a constant range, but does not remain the same all of the time. It is important for people with diabetes to understand that their blood sugars can change quickly for different reasons such as; the amount and type of food eaten, exercise, illness, medications, etc. People with diabetes should visit their physician regularly to identify their best blood glucose target range and to adjust their diabetes management as necessary.

How can I make it easier to get a drop of blood?
Your new ReliOn® Ultima meter is designed to test your blood glucose using a very small blood drop. Even so, some people find it challenging to acquire a blood drop. Here are some tips to help make it easier:

Wash your hands with warm water, and rub them together to warm them up.
Gently massage your hand and finger, moving from your wrist to below the spot you will lance (but do not squeeze directly on the spot you will lance)
When lancing, press your lancing device firmly against the side of your fingertip
After lancing, massage your finger gently towards the spot you just lanced (but do not squeeze too hard)
If you are still having difficulty getting an adequate blood drop, call the ReliOn® Customer Care line, toll-free, 1.800.992.3612 for more advice.

Why does an ‘E6’ appear on my screen?
An E-6 error indicates that your test strips have past their expiration date, the calibrator strip did not properly register with the meter, or you have an incorrect date/time set on your unit. If the error continues to appear, contact customer care at 800.992.3612, Monday through Friday, 8am-6pm EST.

Why does an ‘E7’ appear on my screen?
An E-7 error indicates a test strip error. This could be caused by a damaged or used test strip, or the attempt to use a non- ReliOn^® test strip. If the error continues to appear, contact customer care at 800.992.3612, Monday through Friday, 8am-6pm EST.